Shipping Policy

Shipping Policy

 All pieces are handmade and some are made for you once we receive your order. Each individual listing will have its own processing time frame.  The processing times listed are the longest possible expected time before your order will be shipped although we frequently have orders completed and shipped prior to that date. Typically, items will be completed and shipped in 1 week. If you need your item sooner than the indicated timeframe, you must contact us to see if this can be arranged. You will incur an additional fee for this service.  Due to limitations outside of our control with USPS and other shipping carriers, we are unable to guarantee a specific delivery date.

Please make sure that your mailing address is correct. Once items are handed over to USPS, we are unable to correct this information. If you find that you have entered incorrect information, please email us immediately at contactnaturalisms@gmail.com. We are not responsible for your package once USPS marks your package as delivered. 

We strive to be as eco friendly as possible and use many packaging materials that are not dyed or bleached. Additionally, we will frequently recycle packaging by reusing materials such as plastic bubble wrap. The more we recycle plastic materials, the longer we keep them out of our landfills.

Shipping Damage

Although shipping damage is rare, it can happen.  If you receive your package and there are signs of shipping damage, do not open your package. Please make sure you take as many photographs as possible to document what condition the package is in when you receive it.  The USPS will need these images as proof that the package was received damaged. If you find that your items are damaged when you open your package, please take photos of the damage on the items. The photographs are required for shipping insurance claims and/or product replacement.  You must contact us immediately if your products are damaged in any way.

Returns, Refunds or Exchanges 

Thank you for choosing my hand-forged silver, copper and bronze pieces! While I do not typically accept returns, exchanges, or cancellations, I am committed to ensuring your satisfaction. Please read the following return policy carefully:

Custom or personalized orders do not qualify for cancellation, return or exchange.

One of a kind pieces are not eligible for refunds or exchange. One of a kind pieces will be appropriately listed as one of a kind on the site so customers are aware prior to purchasing.

Earrings are not eligible for refunds or exchange.

Contact Me First: If you encounter any issues with your order, please reach out to me before taking any further steps. Communication is essential, and I want to address any concerns promptly.

Accurate Descriptions and Photos: I strive to provide accurate descriptions and detailed photos of my creations. Take the time to read each description and review the images. 

Ask Questions: If you have any doubts or questions about an item, please ask. I’m here to assist you and provide additional information before your purchase.

Damaged or Misrepresented Items: In the rare event that an item arrives damaged or grossly misrepresented, please notify me as soon as possible. I will work with you to either repair, replace, or refund the item.

Return Process:

DO NOT SEND THE ITEM BACK BEFORE CONTACTING ME.

Items that are shipped back without prior approval will be denied. If I accept the return, follow these steps:

Contact me immediately.

Ship the item back to me in the original package and gift box. Items will not be refunded if we receive the item with signs of use, wear or damage. Use the same shipping method it was sent to you. Provide the Tracking Number of the package. If no tracking number is provided, I will not issue a refund. 

Return shipping fees are only refunded if the item was grossly misrepresented by me.

Once we receive and inspect the items, we will contact you. If the items have been returned by following the above conditions, your refund or exchange will be processed. Refunds can take up to 10 working days and can only be credited to your original form of payment.

Thank you for your understanding, and I look forward to continuing to create functional yet decorative pieces for you!